The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
Customer reviews
19.11.2008
Az, Cramlington
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
On our first night before retiring we wanted a drink from the bar. I found the barman to be rather unfriendly, never smiled, almost served someone before me even though I had been standing a while and had to make it known I was next. He should have been aware of who was at the bar awaiting serving. If he doesn't like dealing with people he needs to find another job. The restaurant staff were better. Chambermaid for our room was excellent. Az Mohammed
Dear Mr. Mohammed, Thank you so much for taking the time to send us your feedback. I'm disappointed to hear of the lack of service you received at the bar as customer service is our number one priority. However, I will deal with this immediately now that you have brought it to my attention. I am happy to hear you were happy with everything else and hope to see you back in the future. Regards, Jane Dunleavy, General manager.
18.11.2008
josephine, trim
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
18.11.2008
Peter, Inniscarra
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
It's a nice touch having proper duvets on the beds. This make the rooms more homely and beds are very confortable.
Dear Peter, Thank you for your positive feedback. I'm delighted to hear you were happy with the duvets and the comfort of the bed. We hope to welcome you back to Days Hotel kilkenny in the near furture. Kind regards, Jane Dunleavy and all at Days Hotel.
16.11.2008
Claire, Tuam
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
10.11.2008
Clive, Malahide
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
10.11.2008
Dorothy, Cappoquin,
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Rooms were fantastic, breakfast was plentiful but slow the following morning. There were alot of people and plenty of food but shortage of crockery and it was making people fustrated. But over all and excellent experience will be back. Thank You.
Dear Dorothy. Thank you so much for your comments. I am delighted that you enjoyed your stay and will be coming back. And of course we have taken your comments about the breakfast service on board and will ensure this doesn't happen going forward. We look forward to seeing you in Days Hotel again soon. Regards, Jane Dunleavy General Manager.
10.11.2008
Caroline, Paulstown
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Overall it was very good, however it was very noisy during the early hours of the morning and was woken up by some people having a row in the hall in the room opposite us. One person wouldnt let the other one in the room so there was a lot of banging on the door and then later by some guys standing in the hall talking outside our room.
Dear Caroline. Thank you for your feedback. It is good to hear that in general you enjoyed your stay. However, I do apologise for the disruption caused by some other people during the night. We hope to see you again in the future in Days Hotel Kilkenny. Jane Dunleavy, general Manager.
10.11.2008
Claire, Dublin
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Bedrooms were too warm during the night - made it hard too sleep. Otherwise we enjoyed our stay - room was good and breakfast was great.
Dear Claire. Thank you for your comments. I am glad to hear you liked the rooms and food in the restaurant. I do, however, apologise for the disomfort caused by the temperature in the rooms. It is something I will look into. Regards, Jane Dunleavy General Manager.
10.11.2008
linda, naas
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
hello again, thank you so much for a wonderful stay, i was so surprised in the hotel and the room, better than i thought it would be,please keep me informed of any special deals, i most certainly will be back again, many thanks, linda moran
Dear Linda, Thank you for taking the time to send your comments. We're delighted you were happy with the hotel and we will certainly keep you in formed of special deals going forward. We look forward to seeing you back at Days Hotel Kilkenny very soon. Kind Regards, Jane Dunleavy General Manager.
05.11.2008
Emma Jane, Portarlington
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
