The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
Customer reviews
01.03.2010
Mary, Kilmainham
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Ms Mc Louglin Thank you for taking the time to fill out our survey and for the positive scoring. We look forward to welcoming you back in the near furture. Kind Regards Anne Devereux Front Office Manager
26.02.2010
Paula, Newbawn
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Ms Gatell Thank you for taking the time to fill out our survey and for the positive scoring. We look forward to welcoming you back in the near furture. Kind Regards Anne Devereux Front Office Manager
23.02.2010
mary, durrow
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
overall was ok but room could have been warmer also more sugar put into room as only one in room
Dear Ms Monahan Thank you for taking the time to fill out our survey and for the positive scoring. I have looked in to the heating and have passed on your comment about sugar to Accommodation Manager. We look forward to welcoming you back in the near future. Kind regards Anne Devereux Front Office Manager
22.02.2010
Eleanor, Cork
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
A great place to stay - thank you!
Dear Ms Buckley Thank you for taking the time to fill out our survey and for the positive scoring. We are delighted that you enjoyed your stay with us and look forward to welcoming you back to the hotel in the near future. Kind Regards Anne Devereux Front Office Manager
20.02.2010
katrina, TALLAGHT
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
stayed for three nights .great time had by all .food in restaurant excellent ,staff very helpful with everything you would want or need.stayed in many hotels in kilkenny.Days hotel by far beat them all .katrina Dalton Dublin
Dear Ms. Dalton, thank you very much for your very kind feedback. We are delighted that you enjoyed your stay with us and I will be passing on the positive comments to all the staff members. Looking forward to welcoming you back to the hotel. Kind Regards, Anne Devereux, Front Office Manager
16.02.2010
eamon, enniscorthy
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
I filled in the questionnaire in our room i reguard our stay as the best value for money of any hotel that we have syayed in and that includes the westbury in dublin yours truly eamon and ruth ryan shannon hill enniscorthy co wexford
Dear Mr. Ryan, thank you for great scoring and positive feedback. We are glad you enjoyed your stay in the hotel and Kilkenny and look forward to welcoming you back in the near future. Kind Regards, Anne Devereux, Front Office Manager
15.02.2010
Alice, Limerick
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
we realy enjoyed our stay and would highly reccomend it the service and food was fantastic thanks for a wonderful week end alice
Dear Alice, thank you for your positive comments, we are delighted that you scored us so high and enjoyed your stay with us. Looking forward to welcoming you back in the near future, Kind Regards, Anne Devereux, Front Office Manager
06.02.2010
David, Coolaney
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Excellent value. Would definitely stay again.
Dear Mr Potter, Thank you for taking the time to fill out our survey and for the positive scoring. We look forward to welcoming you back in the near furture. Kind Regards Anne Devereux Front Office Manager
02.02.2010
john, carrickmacross
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
great value. spotlessly clean and comfortable. good breakfast.good parking.only negative is walking distance from town.
Dear Mr Browne, Thank you for taking the time to fill out our survey and for the positive scoring. We look foward to welcoming you back in the near future. Kind Regards Anne Devereux Front Office Manager
26.01.2010
Nicole, Tallaght
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Dear Ms Kenny, thank you for taking the time to fill out our survey and for the positive scoring. We look forward to welcoming you back in the near future. Kind Regards Anne Devereux Front Office Manager
